BUT YOU WORK HERE!!

So, this asshole walks into the store today. "How do I use your store's mobile app?"

"Let's look at it together."

"No! Just tell me what to do!"

"I don't know the app terribly well. I need to look at it as we go."

"But you work here! What do you mean you don't know the app?!"

"I work in a store, not in web development. I don't have an iPhone. If the store provided me with one, maybe I'd know the app. However, it's a different part of the company, and I'm actually not obligated to know it. I will gladly look at it with you, though."

"But you work here!"

"Where do you work?"

"I'm a receptionist at Blargity Blar Orthopedic Office."

"Oh, cool! So you know how to do custom fittings for prosthetic limbs?"

"No! God, you need to listen! I'm a receptionist! The doctors do the fittings."

"Oh. So you work for a company but don't know the details of things that aren't your department? That's weird. Why don't you know how to do everything?"

"I don't have the training to do fittings!"

"And I'm not an app developer. Would you like to figure it out together?"

The point of this, kids? Don't be that asshole who yells at somebody for not knowing every stupid detail of a company, especially when it comes to something like somebody in the store not knowing shit about the website, which is almost always a completely separate part of the company.