While there are countless examples and stories to tell with those examples, tonight's bitching is inspired by a comment from a Facebook group I belong to. If you have a complaint about a policy, about management, about corporate TELL CORPORATE! Don't scream at a cashier or a floor associate because you don't like a store policy. What the fuck do you expect that under-appreciated, under-paid person trapped behind a cash register who you are berating to do? "That company policy is stupid! It's fucking ridiculous that your register physically locks up if you try to do what I'm telling you to do! Fix it!" "Oh, okay! I forgot that I'm magic! Thanks for reminding me with your kind words!"
You have a problem with a policy? Send a constructive e-mail to customer service. Don't scream at a cashier. That wastes her time, your time, the time of everybody in line behind you, makes you look like an asshole, and honestly makes it less likely for you to get what you want. If you're polite to the store staff, they may be able to do something for you. They probably can't change the policy that's making you unhappy, but they might be able to give you a discount for your inconvenience. Maybe. Don't get pissed off if they can't. Customer service usually can send you a gift card. If they don't, guess whose fucking fault it's not?
There's another thing that completely baffles me about the way people make complaints. I've been working in retail for 13 years and have only had two complaints ever made about me to a higher up. Both were pretty stupid. One complained to my store manager because I was helping another customer instead of her. Well, suck it, you arrogant bitch, I got promoted anyway. The other complaint given about me was just overwhelmingly stupid. No lies, I cried about it. I had quit smoking a year prior and when I got home, I bummed a cigarette from a neighbor and cried (it was also the first customer complaint I had ever received about myself). A customer called the store wanting to make a return. Over the phone. Wanted an immediate refund for merchandise that was in her home. Um, no. Even if I *could* issue a refund for merchandise that you're not actually returning to me, I don't have that type of access to your credit card. And why the fuck would you trust a company that would just up and change the amount they had charged you? If they can lower the amount they're charging you, they can sure as Hell raise the amount they're charging you. "I drove 20 minutes to get your store; I don't want to turn around and drive back." Oh, no! You drove 20 minutes? I drive 45 minutes one way to get to work. Also, you dumb bitch, I've told you five times I can extend the time frame of your return beyond our usual 30 days so you don't have to make a special trip. So, bitch gets super verbally abusive and begins threatening me over the phone. I invite her to contact our customer service department, because clearly I can't make her happy and, here's the important part, I know customer service's policy is to send gift cards to unhappy customers, and that would provide some compensation for the difficulty of having to drive 20 minutes. Nope. She doesn't want to talk to customer service, she wants me to hack into her bank account, apparently. After I tell her "no" several more times, she says fine, she'll contact customer service, and she wants my last name. Really? You've spent the last thirty-five minutes threatening me and you expect me to give you more information so that you can find me? Not a chance. (For my readers who don't personally know me, I once had a customer seriously threaten to kill me. Flat out said he was going to be waiting for me in the parking lot when the bank closed. My branch manager was standing five feet away from me and wouldn't help me, even though she was known for throwing people out of the bank over virtually anything. Since that, I don't fuck around when I feel threatened by customers, which thankfully isn't often.) I told the customer "My name is Rosalind. My employee number 5555555. You can find that on the top of your receipt, left hand corner. My store number is 1234, that is the number next to my employee number." "Not good enough! Give me your last name." "Absolutely not. I assure you, customer service will know who I am based on the information on your receipt. That's why it's on your receipt." Why? Why would anybody think they can threaten a person and then ask for further personal information about them?
I think that one kinda got away from me there.
Things to take away from this: Lodge your complaints to appropriate people; be respectful when complaining; and don't ask for further identifying information from a person you've been threatening.
Tuesday, April 30, 2013
Sunday, April 28, 2013
Do You Really Think That Fucking Goes There?!
This is probably my biggest pet peeve. I'm using a grocery store as an example, but it's obnoxious anywhere.
Customer has gone all through the store, picking up stuff from different areas. They pick up a nice steak. They bring it up to the register, with their 8 zillion other items. Then in line, they decide they no longer want that steak. So they just shove it somewhere. Anywhere. The cashier is literally three feet away, but it's easier, apparently, to just shove that steak in the candy bars on the impulse display.
Thank you. That is just so unbelievably awesome of you. I won't find that steak for quite some time because I'm trapped in my register cage. So thank you for shoving it in the candy bars to spoil. And to contaminate the candy bars because, y'know, it's raw fucking meat. Please, do this and then scream at me about why prices are going up. You know why prices are going up? Because you just ruined $20+ of merchandise because you couldn't hand me something you'd changed your mind about! Even if you're not going to ruin a bunch of merchandise with your laziness, you're still going to fuck up our inventory count and make it so another customer can't get what they want. "Oooh, last box of chocolate chip granola bars. I'm going to take this for a walk around the store. Meh, I changed my mind. I don't want to walk back six feet down this aisle, and I'm going up to the cash register anyway, but I don't want to hand it to the cashier so it gets put back where it belongs. I'll hide it behind this coffee maker." Next customer wants some chocolate chip granola bars, but there aren't any on the shelf. So we do a stock check. We don't have any in the back, so that customer doesn't spend that $3.00 with us and goes to another store. Shortly after, we're making our shorts list, determining what we need to order for replenishment. "Oh, we're out of chocolate chip granola bars!" Order. We submit the shorts order, then while facing 10 hours later, we find granola bars stuffed behind the coffee maker. So now we've lost a sale, our inventory count is all FUBAR, we have extra stuff we actually don't need on its way, you've wasted my time by making me walk around in circles playing your secret scavenger hunt game and then put things back, we've had to stay late to participate in this scavenger hunt, and we're all grumpy. All because you're too fucking lazy to hand a small box to an employee. And guess what wasting our time and making us work later after the store closes leads to? More payroll going out (which I don't mind. I'll take extra money; that's cool). But where does the money for that extra payroll come from? Price modifications. And not in your favor.
I'm cool with customers not putting things back in their exact spots. It's hard enough for the people who spend forty hours a week in the store to know where things go. I don't expect customers to know exactly where every single thing is. But goddammit, if you change your mind, give your items to somebody who works there so we can take care of it!!!!!
Customer has gone all through the store, picking up stuff from different areas. They pick up a nice steak. They bring it up to the register, with their 8 zillion other items. Then in line, they decide they no longer want that steak. So they just shove it somewhere. Anywhere. The cashier is literally three feet away, but it's easier, apparently, to just shove that steak in the candy bars on the impulse display.
Thank you. That is just so unbelievably awesome of you. I won't find that steak for quite some time because I'm trapped in my register cage. So thank you for shoving it in the candy bars to spoil. And to contaminate the candy bars because, y'know, it's raw fucking meat. Please, do this and then scream at me about why prices are going up. You know why prices are going up? Because you just ruined $20+ of merchandise because you couldn't hand me something you'd changed your mind about! Even if you're not going to ruin a bunch of merchandise with your laziness, you're still going to fuck up our inventory count and make it so another customer can't get what they want. "Oooh, last box of chocolate chip granola bars. I'm going to take this for a walk around the store. Meh, I changed my mind. I don't want to walk back six feet down this aisle, and I'm going up to the cash register anyway, but I don't want to hand it to the cashier so it gets put back where it belongs. I'll hide it behind this coffee maker." Next customer wants some chocolate chip granola bars, but there aren't any on the shelf. So we do a stock check. We don't have any in the back, so that customer doesn't spend that $3.00 with us and goes to another store. Shortly after, we're making our shorts list, determining what we need to order for replenishment. "Oh, we're out of chocolate chip granola bars!" Order. We submit the shorts order, then while facing 10 hours later, we find granola bars stuffed behind the coffee maker. So now we've lost a sale, our inventory count is all FUBAR, we have extra stuff we actually don't need on its way, you've wasted my time by making me walk around in circles playing your secret scavenger hunt game and then put things back, we've had to stay late to participate in this scavenger hunt, and we're all grumpy. All because you're too fucking lazy to hand a small box to an employee. And guess what wasting our time and making us work later after the store closes leads to? More payroll going out (which I don't mind. I'll take extra money; that's cool). But where does the money for that extra payroll come from? Price modifications. And not in your favor.
I'm cool with customers not putting things back in their exact spots. It's hard enough for the people who spend forty hours a week in the store to know where things go. I don't expect customers to know exactly where every single thing is. But goddammit, if you change your mind, give your items to somebody who works there so we can take care of it!!!!!
Positive Examples! Yea!
In showing folks how to not suck at life, I occasionally have positive encounters. I had such an encounter yesterday evening.
I've adopted a dog who I love dearly. He's a rescue. He had been severely abused and neglected. He's been extremely distrustful of new people and terrified of water, but he's been getting better. I currently do not have the proper apparatus to bathe the dog at home, and I had to give in and take him to Petco's grooming salon so he could get a bath. I was extremely nervous about him getting scared while a stranger was spraying water on him. I told my concerns to Crystal, the lovely young woman who gave him his bath. She came out into the waiting area of the grooming salon and crouched down to be at my dog's level. She let him sniff her, he accepted a treat, she petted him. She spent about five minutes just crouched down, letting my dog get a sense of her and letting him become comfortable before putting the grooming loop on him and leading him into the back. Through the bath, she went nice and slow with him, letting him smell the hoses before using them and being overall very gentle with him. And he did just fine.
I'm sure a lot of you are thinking "Duh, she used common sense and followed her job training. So what?" But that's exactly it. SHE USED COMMON SENSE! SHE FOLLOWED HER JOB TRAINING! SHE EXPRESSED THAT SHE CARED ABOUT WHAT SHE WAS DOING! There is a competing pet store that I refuse to take my dog to, even for food or toys, because I know how poorly they train their salon associates. That company emphasizes rushing and keeping costs low. They way Crystal interacted with my dog was just wonderful. The other associates I saw in the salon were acting the same way with their dogs. To me, above all else, this says the company actually cares about who they hire and how they're trained. Petco emphasizes actually caring about the animals they see. Every employee I've dealt with at any location has seemed to genuinely care about what they're doing. Maybe this isn't so much informational or providing sound examples of what to do or not to do as much as me just expressing that I was happy with the way things went down yesterday. But I was happy with the way things went down yesterday! And I firmly believe that when a company, and especially when an employee, does something great, they should receive recognition. I'm going to call in the morning to speak to the salon manager to pass on the kudos.
Perspective time. I used to work for that competitor I mentioned earlier. I worked in the grooming salon, very briefly. That is how I know just how piss poor their training is. My first day, I was being trained by a girl who had just returned from a medical leave. I was to replace her. She was in the process of being promoted. She had started out as a bather (what I was to do), and was about to start "school" to become a groomer, being able to cut the dogs' hair and such. She quickly told me that she will never work on Pitbulls and that it would be wise for me to refuse to work on pits as well. I asked her why. And she told me the story of why she had been on medical leave. She had been bathing a scared pit who managed to break his grooming loop and run off. This scared, confused dog ran and hid underneath a table. The bather got on her knees, reached under the table, and grabbed the dog and pulled him out by his front legs. Shockingly, the dog bit her in the face. Of course the dog bit her in the face! I understand what happens in a grooming salon and if somebody roughly grabbed me and started pulling me towards them, I would bite them in the face! A terrified dog who has no idea why a stranger is spraying water at it? Of course he's going to run! And then the stupid bitch was rough with him and forced him out of a place he felt kind of somewhat safe? Yeah. I'm personally proud of the dog for not going for her throat. That bite didn't have shit to do with what type of breed that dog was. Pits are the sweetest dogs ever (my dog is an Australian Shepherd mix, with no pit, so I say that without bias). They are so easy to train. Unfortunately a lot of horrible people train them to be violent. That's not indicative of it being a bad, violent breed. It's simply indicative of how easy it is to train a pitbull. But that's my PSA and not exactly relevant. The point is, that bather was clearly, 100%, absolutely in the wrong. But that company was afraid the bather would sue them for being injured on the job, even though this is the equivalent of working in a hardware store and having an associate sue because he/she personally decided it would be fun to try that juggling thing with live chainsaws and lost a hand. So instead of risking a law suit and taking action to protect future clients, the company promoted this idiot. Everything about that is how you suck at business. If you don't have the common sense and compassion to work with dogs, DON'T WORK WITH DOGS. If you're going to promote somebody who could have seriously injured, and definitely traumatized, a dog into a position where they get to put scissors near the eyes of dogs...just stop. Just stop existing. Seriously. Please.
In short, well done, Petco. You are a shining example of doing things right.
I've adopted a dog who I love dearly. He's a rescue. He had been severely abused and neglected. He's been extremely distrustful of new people and terrified of water, but he's been getting better. I currently do not have the proper apparatus to bathe the dog at home, and I had to give in and take him to Petco's grooming salon so he could get a bath. I was extremely nervous about him getting scared while a stranger was spraying water on him. I told my concerns to Crystal, the lovely young woman who gave him his bath. She came out into the waiting area of the grooming salon and crouched down to be at my dog's level. She let him sniff her, he accepted a treat, she petted him. She spent about five minutes just crouched down, letting my dog get a sense of her and letting him become comfortable before putting the grooming loop on him and leading him into the back. Through the bath, she went nice and slow with him, letting him smell the hoses before using them and being overall very gentle with him. And he did just fine.
I'm sure a lot of you are thinking "Duh, she used common sense and followed her job training. So what?" But that's exactly it. SHE USED COMMON SENSE! SHE FOLLOWED HER JOB TRAINING! SHE EXPRESSED THAT SHE CARED ABOUT WHAT SHE WAS DOING! There is a competing pet store that I refuse to take my dog to, even for food or toys, because I know how poorly they train their salon associates. That company emphasizes rushing and keeping costs low. They way Crystal interacted with my dog was just wonderful. The other associates I saw in the salon were acting the same way with their dogs. To me, above all else, this says the company actually cares about who they hire and how they're trained. Petco emphasizes actually caring about the animals they see. Every employee I've dealt with at any location has seemed to genuinely care about what they're doing. Maybe this isn't so much informational or providing sound examples of what to do or not to do as much as me just expressing that I was happy with the way things went down yesterday. But I was happy with the way things went down yesterday! And I firmly believe that when a company, and especially when an employee, does something great, they should receive recognition. I'm going to call in the morning to speak to the salon manager to pass on the kudos.
Perspective time. I used to work for that competitor I mentioned earlier. I worked in the grooming salon, very briefly. That is how I know just how piss poor their training is. My first day, I was being trained by a girl who had just returned from a medical leave. I was to replace her. She was in the process of being promoted. She had started out as a bather (what I was to do), and was about to start "school" to become a groomer, being able to cut the dogs' hair and such. She quickly told me that she will never work on Pitbulls and that it would be wise for me to refuse to work on pits as well. I asked her why. And she told me the story of why she had been on medical leave. She had been bathing a scared pit who managed to break his grooming loop and run off. This scared, confused dog ran and hid underneath a table. The bather got on her knees, reached under the table, and grabbed the dog and pulled him out by his front legs. Shockingly, the dog bit her in the face. Of course the dog bit her in the face! I understand what happens in a grooming salon and if somebody roughly grabbed me and started pulling me towards them, I would bite them in the face! A terrified dog who has no idea why a stranger is spraying water at it? Of course he's going to run! And then the stupid bitch was rough with him and forced him out of a place he felt kind of somewhat safe? Yeah. I'm personally proud of the dog for not going for her throat. That bite didn't have shit to do with what type of breed that dog was. Pits are the sweetest dogs ever (my dog is an Australian Shepherd mix, with no pit, so I say that without bias). They are so easy to train. Unfortunately a lot of horrible people train them to be violent. That's not indicative of it being a bad, violent breed. It's simply indicative of how easy it is to train a pitbull. But that's my PSA and not exactly relevant. The point is, that bather was clearly, 100%, absolutely in the wrong. But that company was afraid the bather would sue them for being injured on the job, even though this is the equivalent of working in a hardware store and having an associate sue because he/she personally decided it would be fun to try that juggling thing with live chainsaws and lost a hand. So instead of risking a law suit and taking action to protect future clients, the company promoted this idiot. Everything about that is how you suck at business. If you don't have the common sense and compassion to work with dogs, DON'T WORK WITH DOGS. If you're going to promote somebody who could have seriously injured, and definitely traumatized, a dog into a position where they get to put scissors near the eyes of dogs...just stop. Just stop existing. Seriously. Please.
In short, well done, Petco. You are a shining example of doing things right.
Suggestive Selling
A lot of stores offer incentives to their employees for meeting certain goals with suggestive selling. Suggestive selling, in case anybody isn't aware, is a cashier trying to talk a customer into buying a specific product. This is most obvious when an impulse item is the suggestive sale item. For example, a candy bar or a pack of gum. Here's how suggestive selling conversations should go:
Cashier: Hello! How are you doing today/tonight?
Customer: I'm doing well. How yourself? [Yes, in my ideal world, everybody uses proper grammar]
Cashier: I'm also doing well. Did you find everything all right?
Customer: Yes! That lovely young man/woman stocking the aisles helped me find the flibbity-gibbits.
Cashier: Oh, wonderful! Man/Woman is quite fantastic. Your total is $11.66. Would you like to add a Chocolate Om Nom bar? They're on sale, three for $3 this week!
Customer: Oooh, yea! I love Chocolate Om Nom bars! I'll stock up while they're on such a great sale. I'll take twelve! Thank you for pointing out such a terrific deal!
[Bonus bitching: Yea!=yay! Yeah=Yeah. "Yea" is not an abbreviation of "yeah."]
I suppose it would also be all right if the customer's last line were replaced with "No thank you," though of course when making those sales are a part of your job and you do get that measly little commission, we prefer to hear yes.
Now, let's review some examples of shitty behavior that's not cool:
Cashier: Would you like to add a Chocolate Om Nom bar. They're three for $3 this week.
Customer: Fuck off!
Also not cool:
Cashier: Would you like to add a Chocolat--
Customer: NO!
Neither is:
Cashier: Would you like to add a Chocolate Om Nom bar?
Customer: No! Dammit, that's so annoying! Why the fuck do you bastards always try to make me add shit?
Now that we've covered the outright rude no-nos of refusing a suggestive sales, let's look at some of the obnoxious and/or stupid responses.
Cashier: Would you like to add a pack of gum? It's 99 cents and you get bonus points on your loyalty card this week!
Customer: Oh, no! Gum is so bad for you! [annoying enough]
Cashier: Okay, your total is $24.94.
Customer: Oh, wait. Can I get a carton of Marlboro Reds?
[I assure you, if you've ever done this, your cashier wanted to choke you and say "Oh, no! Cigarettes are so bad for you!" - with love from a former smoker]
And then there's the "Oh, God, I'm so clever and witty and so proud of my humour!" jackass. Trust me, we appreciate that you're being nice, and we appreciate jokes, just not the same damn joke EVERY time.
Cashier: Would you like to add some Chocolate Om Nom bars? They're 3 for $3 this week.
Customer: Oooh. I would love some... [moment of hope! Oh God! I'm going to get some nickels!] But I shouldn't/I'm cutting back/my waistline doesn't think it's a good idea.
[THEN BUY A PACK OF FUCKING GUM! SCREW YOU FOR GETTING MY HOPES UP! I HAVE TO WORK TWO JOBS TO PAY MY RENT, I NEED MY NICKELS, ASSHOLE!]
Cashier: Haha, [polite smile], then your total is $Blah Blah
Not exactly related to suggestive selling, but the same goes for "Oh, my item didn't scan, likely because I handed you a crumpled up bag and a digit got missed? It must be free!" No. Get the fuck out of my store. You're unoriginal and far more annoying than you are funny. Oh and same with "What can I help you find today?" "If I told you, I'd have to kill you." As somebody who has received a genuine death threat from a customer, I assure you, that joke is never funny. Even though you're laughing and appearing to be nice, you make that joke, I want to hit my panic button and get the police there immediately.
I digress. Here's the fact about suggestive selling. Your cashier hates doing it more than you hate hearing it. Oh, no, you get asked maybe as often as once a day if you'd like to add something on to your order? I'm a floor associate; I only run register when I'm covering the cashier's break or when the cashier gets a huge line. That being said, I asked 52 people today if they'd like to add some Chocolate Om Nom bars. You know how many fucking did? 2. One of them was a coworker. They each added three, so I got a total of six nickels today. Thirty cents for 50 people either being rude or making the same dumbass, played out joke. I feel I should reinforce that this is where I vent and I'm a totally different person at work. When I'm at work, I'm actually quite friendly. I don't actually throw packages of gum at customers when they refuse to buy them (but oh would that be sweet). The point of this entire entry? Don't be rude in response to a suggestive sell. We're not doing it annoy you; we're doing it to not get fired. And to maybe accidentally be able to afford a soda at the end of the week.
Saturday, April 27, 2013
How About I Just Not Pay You For an Hour of Work?
So, my birthday was about a month ago. The man I'm dating decided he wanted to take me out to lunch for my birthday. Cool, I guess. We have a discussion about where to go, and settle on a diner that is known for having lower prices and boo-ya milkshakes. I even provide coupons. So we go, we order, we eat. Our waitress is perfectly lovely. She's not extraordinary, but she's absolutely good enough, which to me is impressive, because waiting tables is a hard job. We go up to the counter, he pays. Because I'm nosy, I watch as he signs his credit receipt, because I want to know how much he's tipping her. And amazingly, he didn't. At all. Wrote a nice big zero on the tip line and copied down the subtotal for the total. Our total bill, for the both of us, was $16. Dude, if you can't afford to tip 20% on $16, that's unfortunate, but understandable. To remedy that, be willing to go Dutch. Or cook. Don't tell a girl you want to take her out for lunch and not tip. You're not just being an asshole, you're making your date look bad. You're damaging the opinion your date has of you. Oh, and you're being an asshole! Are you thinking "Meh, it's only $3.20, that waitress won't miss it"? National minimum wage for servers is $2.65! This woman spent an hour taking care of you, and you're going to just take away more than an hour's worth of pay from her? Not okay. You want to not suck as a customer? Tip your server. Don't belittle the person who brings you your food. They have so much control over what's about to go into your body. And, more importantly, that's a human being! That's a human being who works harder than most people do, and you think it's okay to just take away an hour's pay from them? NO. Just. Fucking. No. Throw a frozen pizza in the oven. Go to Taco Bell, where the employees spend 2 minutes with you and get paid actual minimum wage.
Don't Insult Your Demographic
I'm a fatty. I acknowledge this. I have no illusions about my weight or my size. I'm heavy and I'm fat.
A result of being a larger woman is that I have to shop at stores that carry clothes for larger women. This includes the store I purchase bras at (and trust me kids, you will be hearing A LOT about this company if you follow this blog. I'll probably make up a name at some point). The particular company makes good products, but their customer service is, across the board, shit. I also have had the displeasure of working for this company, so I know that they treat their employees as badly as they treat their customers. I mean, I get it. When I worked there, I was miserable and I hated everybody. But I don't suck at my job, so I didn't let it show when talking to customers.
So, I went about an hour out of my way to go to a location of this store other than the location I used to work at, because I know the staff there is rude. I still don't understand what exactly prompted the following comment, as my equilibrium was well intact, but at one point an associate decided it was appropriate to say to me "Don't fall, because I'd never be able to pick you up." I just kind of raised my eyebrows at her, saying nothing, at which point she got huffy and exclaimed "God! I was just joking!" and stormed off.
My mother happened to be in the fitting room, so I asked if she'd overheard. My mother said, "Yeah, what was that? That was extremely rude and uncalled for."
"Okay, just wanted to make sure I wasn't overreacting."
Since it was confirmed by a witness that my offense was not an overreaction, here's my ranting.
Really, bitch? REALLY?! You work in a store that is known for carrying larger sizes. Women like me shopping in that store are what generates the income that that store needs to guarantee you a paycheck. Wanna hate on fatties? DON'T WORK IN A STORE FOR LARGER WOMEN! In fact, you know what? How about you don't work in a store at all? If you think that type of behavior is appropriate, you're clearly never going to be good at customer service. If you're not good at customer service, you just make those of us who are and who choose to work in this industry because we like it look bad. Quit. Quit your job and go work on assembly line where you won't be required to talk to anybody. It pays better and you'll be far less likely to get bitch slapped.
A result of being a larger woman is that I have to shop at stores that carry clothes for larger women. This includes the store I purchase bras at (and trust me kids, you will be hearing A LOT about this company if you follow this blog. I'll probably make up a name at some point). The particular company makes good products, but their customer service is, across the board, shit. I also have had the displeasure of working for this company, so I know that they treat their employees as badly as they treat their customers. I mean, I get it. When I worked there, I was miserable and I hated everybody. But I don't suck at my job, so I didn't let it show when talking to customers.
So, I went about an hour out of my way to go to a location of this store other than the location I used to work at, because I know the staff there is rude. I still don't understand what exactly prompted the following comment, as my equilibrium was well intact, but at one point an associate decided it was appropriate to say to me "Don't fall, because I'd never be able to pick you up." I just kind of raised my eyebrows at her, saying nothing, at which point she got huffy and exclaimed "God! I was just joking!" and stormed off.
My mother happened to be in the fitting room, so I asked if she'd overheard. My mother said, "Yeah, what was that? That was extremely rude and uncalled for."
"Okay, just wanted to make sure I wasn't overreacting."
Since it was confirmed by a witness that my offense was not an overreaction, here's my ranting.
Really, bitch? REALLY?! You work in a store that is known for carrying larger sizes. Women like me shopping in that store are what generates the income that that store needs to guarantee you a paycheck. Wanna hate on fatties? DON'T WORK IN A STORE FOR LARGER WOMEN! In fact, you know what? How about you don't work in a store at all? If you think that type of behavior is appropriate, you're clearly never going to be good at customer service. If you're not good at customer service, you just make those of us who are and who choose to work in this industry because we like it look bad. Quit. Quit your job and go work on assembly line where you won't be required to talk to anybody. It pays better and you'll be far less likely to get bitch slapped.
Welcome to Not Sucking
The primary focus of this blog will be adventures in retail, such as "How to Not Suck at Being a Customer" and "How to Work in the Service Industry Without Being an Asshole." I do not promise to update daily, nor do I promise to use family friendly language. Especially that second one.
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